Eligible items may be returned for Store Credit only. Returns must be returned within 30 days of the ship date received. Twenty-8 will not accept any returns after 30 days.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Twenty-8 product tags attached. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.

Merchandise purchased online can be returned via mail to the address listed on the contact page. Please keep in mind that in-store returns will be issued store credit that can only be used in-store. No in-person drop offs will be accepted at our Distribution Center or Corporate Office.  We recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.